AVAYA 9641G IP Deskphone

Avaya 9641G IP Deskphone Provides sophisticated capabilities for efficient, high-speed call management and enriched communications

Competitively priced and high performing, the Avaya 9641G IP Deskphone has a color graphical display, larger touchscreen, high definition audio quality, Gigabit Ethernet, a secondary Ethernet port, and support for up to three 12- or 24-button Expansion Modules. Part of the 9600 Series IP Deskphone family, the 9641G leverages your enterprise IP Network to deliver sophisticated voice communications from headquarters to remote locations and users. Integrated with the Avaya Aura® and Avaya IP Office™ Platforms, the 9641G’s evolutionary approach optimizes communications through a flexible architecture that leverages existing investments and accommodates changing business needs.

Key Features and Benefits

• Delivers high definition audio that will delight any employee, particularly those who spend a lot of time on the phone and/or frequently have multiparty conference calls

• Facilitates access to information through an easy-to-read, high resolution color display

• Speeds completion of common tasks with intuitive prompts on the touchscreen and easy one-touch access from the “home” screen to other applications

• Supports enhanced productivity by improving call control and management through a graphical display that anticipates user intentions and makes contextual menus, prompts and instructions easy to read

• Supports reduced energy consumption and costs through Power-over-Ethernet Class 2 design with “sleep mode”

• Presence: Combine with Avaya Aura® Presence Services to see the presence status of your contacts and to advertise your own status.

Contact Center Model

Software for the 9641G designed for contact centers takes advantage of the touchscreen to simplify access to a range of features for enhancing agent productivity, such as handling greetings, monitoring calls in the queue, updating status and quickly completing many other day-to-day tasks. An optional contact center faceplate (eliminating the handset) and/or dual headset adapter make it a valuable addition to any contact center

Avaya Collaboration Experience

Avaya Collaboration Experience on the Avaya 9641G Deskphone (SIP version only) takes advantage of the large, color display to deliver touchscreen calling and easy access to a select group of features that are critical to collaboration, including:

• Microsoft Exchange Integration: Download up to 250 contacts from Outlook into the phone’s directory. Have calendar reminders appear on the screen of the phone.

• Consolidated Phonebook/Call-IM History: Store up to six phone numbers for up to 250 contacts and see a history of recent calls and IMs for each one.

• Avaya Aura® Conferencing: Use the touchscreen interface to set up a call, add/drop participants, hold a sidebar conference, make another call, send an IM—all while the conference call is in progress.